Information We Collect

At Revert, we collect several types of information to provide you with the best cooking education experience. When you browse our recipe tutorials or sign up for cooking programs, we gather data that helps us personalize your learning journey.

Personal Information

We collect personal details when you register for our cooking classes, subscribe to newsletters, or contact our support team. This includes your name, email address, phone number, and dietary preferences you share with us.

• Full name and contact details
• Email address for course communications
• Phone number for class reminders
• Dietary restrictions and cooking skill level
• Payment information for course enrollment

Usage Information

We track how you interact with our cooking tutorials and recipes. This helps us understand which content works best and improve our educational materials. We monitor which recipes you save, how long you spend on different lessons, and what cooking techniques interest you most.

Technical Information

Our systems automatically collect technical data about your device and how you access our platform. This includes your IP address, browser type, device information, and how you navigate through our cooking lessons.

How We Use Your Information

Your personal information helps us create better cooking education experiences. We use your data to recommend recipes that match your skill level, send you relevant cooking tips, and improve our overall platform based on user preferences.

Educational Services

We use your information primarily to deliver cooking education services. This means tracking your progress through recipe tutorials, suggesting new techniques to try, and customizing lesson difficulty based on your experience level.

1. Providing access to cooking courses and recipe collections
2. Personalizing recipe recommendations based on your preferences
3. Tracking learning progress and issuing completion certificates
4. Sending course updates and new recipe notifications
5. Processing payments for premium cooking programs

Communication and Support

We use your contact information to respond to questions about recipes, provide technical support, and send important updates about our cooking programs. You'll receive emails about new course launches and special cooking events happening in the Athens area.

Platform Improvement

Anonymous usage data helps us understand which cooking techniques are most popular and where students need additional support. We analyze this information to create better recipe tutorials and improve our educational content.

Your Privacy Rights Under Greek and EU Law

As a resident of Greece, you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR) and Greek data protection laws. We respect these rights and provide clear ways for you to exercise them.

How to Exercise Your Rights

To exercise any of these rights, send us a detailed request through email or written correspondence. We'll respond within 30 days and may ask you to verify your identity before processing sensitive requests like data deletion.

Data Security and Protection

We take data security seriously and implement multiple layers of protection for your personal information. Our technical safeguards include encryption, secure servers, and regular security audits to prevent unauthorized access to your cooking course data.

Technical Safeguards

All personal data is encrypted both in transit and at rest. We use industry-standard SSL certificates for data transmission and secure database encryption for stored information. Our servers are located in secure facilities with restricted physical access.

• 256-bit SSL encryption for all data transmission
• Encrypted database storage with regular backups
• Multi-factor authentication for administrative access
• Regular security updates and vulnerability assessments
• Secure payment processing through certified providers

Access Controls

Only authorized Revert staff members can access personal data, and only when necessary for providing customer support or improving our cooking education services. We maintain detailed logs of who accesses what information and when.

Data Breach Response

In the unlikely event of a data breach, we'll notify affected users within 72 hours as required by Greek and EU law. We'll also inform the Hellenic Data Protection Authority and provide detailed information about what happened and how we're fixing it.

Data Sharing and Third Parties

We limit data sharing to essential service providers who help us deliver cooking education. These include payment processors, email service providers, and analytics tools that help us understand how students use our platform.

Service Providers

We work with carefully selected companies that help us operate our cooking education platform. All these providers sign strict data processing agreements and can only use your information for the specific services they provide to Revert.

• Payment processing companies for course enrollment fees
• Email service providers for course communications and newsletters
• Cloud hosting services for secure data storage and platform hosting
• Analytics providers to understand user engagement with recipes
• Customer support tools for handling inquiries and technical issues

Legal Requirements

We may disclose personal information when required by Greek law, court orders, or regulatory authorities. This might happen in cases involving fraud investigation or compliance with tax reporting requirements.

Business Transfers

If Revert is sold or merged with another company, your personal data might be transferred as part of that business transaction. We'll notify you beforehand and ensure the new owner follows the same privacy protection standards.

International Data Transfers

Some of our service providers are located outside the European Union, particularly cloud storage and analytics companies based in the United States. When we transfer your data internationally, we ensure it receives the same level of protection as required by EU law.

Safeguards for International Transfers

We only work with international providers who have appropriate data protection certifications or have signed standard contractual clauses approved by the European Commission. This ensures your data remains protected even when processed outside Greece.

1. Standard Contractual Clauses for EU-approved data protection
2. Adequacy decisions for countries with approved data protection laws
3. Privacy Shield certification for US-based service providers
4. Binding Corporate Rules for multinational service providers

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience with our cooking tutorials. These small files help us remember your preferences, keep you logged in, and understand which recipes are most popular among our users.

Types of Cookies We Use

We use several categories of cookies, each serving different purposes. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand user behavior and improve our cooking education content.

Managing Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. However, disabling certain cookies might affect your ability to use some features of our cooking education platform.

Children's Privacy

Our cooking education platform is designed for adults and teenagers over 16 years old. We don't knowingly collect personal information from children under 16 without parental consent, in compliance with Greek and EU privacy laws.

Parental Consent

If a child under 16 wants to participate in our cooking programs, we require verifiable parental consent before collecting any personal information. Parents can review, modify, or delete their child's information at any time by contacting our support team.

Age Verification

During registration, we ask users to confirm their age. If we discover that we've collected information from a child under 16 without proper consent, we'll delete that information immediately and terminate the account.

Data Retention Periods

We keep your personal information only as long as necessary to provide cooking education services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

Account Information

We retain account information and learning progress for as long as your account remains active. After account closure, we keep basic information for up to 3 years to handle any potential disputes or legal requirements.

Financial Records

Payment information and course enrollment records are kept for 7 years to comply with Greek tax and accounting regulations. This includes receipts, invoices, and transaction records for all cooking course purchases.

Communication Records

Customer support conversations and email communications are retained for 5 years to maintain service quality and resolve any ongoing issues. Marketing communications are kept until you unsubscribe or for 2 years of inactivity.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our cooking education platform.

Notification Process

For minor updates, we'll post the revised policy on our website with an updated effective date. For major changes that affect how we use your personal information, we'll send direct email notifications to all registered users at least 30 days before the changes take effect.

Consent for Changes

Continued use of our cooking education services after privacy policy updates indicates your acceptance of the new terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.